Returns and guarantees

It is unusual for our products to fail to meet our high quality production and craftsmanship standards. However, we do offer the following guarantees:

1. Lifetime warranty on manufacturing defects, replacing the defective jewel with a new one.
2. Guarantee on setting defects, even replacing fallen or lost gems, if not due to manipulation or misuse of the piece, during the first year from purchase.
3. Free shipping within the warranty period.
4. First maintenance free of charge for damage suffered by the jewel during normal, everyday use.
5. Extension of the withdrawal period to three months compared to the legal period of 14 days.
6. Three months from receipt of the order to exchange the piece for another jewel, in case you are not convinced with your purchase.
Warranty details


If the item in question is found to be faulty, Amare Omnia will offer a repair or replacement depending on the fault. This warranty does not cover damage or loss, bending or colour changes (tarnishing) as a result of normal wear and tear, nor will it cover misuse or neglect by the user. The warranty is void if external repair attempts are made.

Repair details

Bracelet and necklace threads can be replaced without having to replace the entire item. Metalwork repairs depend on the extent or location of the damage or problem; in this case, the item in question must be returned for evaluation.

Out-of-warranty repairs

If an item breaks outside of the one-year (12-month) warranty period or the damage is not considered a fault, Amare Omnia will do its best to provide an affordable and fair solution to repair the item in question. All costs associated with this type of repair will be borne by the customer.

Shipping costs

Customers are responsible for all shipping costs outside of the warranty period.

Returns
Returns are free of charge. They must be made within 90 days of the original purchase date. Returns made outside of this period will receive online store credit. Once we receive your return, please allow us 14 days to process it.
To make a return, please send an email to hola@amareomnia.es with the order details (order number and purchase date), and we will contact you within 1-2 business days.